Consumer Alert: The Dispute Between Revive Maintenance Ltd and Better Home Hub
If you have searched for Revive Maintenance reviews or landed on revivemaintenance.co.uk looking for spray foam removal help, stop. The website you are looking at is not the genuine Revive Maintenance Ltd. It is operated by Better Home Hub — a lead-generation network linked to Tristan Glaves — and it has been confirmed as a non-compliant impersonator operating without valid insurance and without a waste carriers licence. This falls squarely within the category of nationalsprayfoamadvice.co.uk scam non-compliant spray foam activity that has been escalating across the UK market. The genuine Revive Maintenance Ltd operates exclusively through sprayfoamremovalhelp.co.uk. Do not use any other domain claiming to represent them.
This article sets out exactly what has been found, why it matters to you as a homeowner, and how to protect yourself before instructing any spray foam removal contractor.
Who is Tristan Glaves? Understanding the Better Home Hub Network
Tristan Glaves is the individual identified as operating behind the Better Home Hub network — a cluster of lead-generation websites that present themselves as established service businesses while functioning primarily as data-capture and referral operations. Better Home Hub does not directly carry out spray foam removal work. Instead, it collects enquiries from homeowners, sells or redirects those leads, and in some cases takes upfront payments from clients who believe they are engaging a legitimate removal contractor.
The network has registered domain names that closely mirror those of genuine, trading businesses — a tactic known as domain squatting — with the deliberate intent of intercepting search traffic and consumer enquiries that should rightfully reach the authentic company. In this case, that authentic company is the genuine Revive Maintenance Ltd, whose confirmed, verified web presence is at sprayfoamremovalhelp.co.uk.
Why revivemaintenance.co.uk is Flagged as a Non-Compliant Impersonator
The flagging of revivemaintenance.co.uk as a non-compliant entity is not based on opinion or commercial rivalry. It is based on verifiable, documented findings across three distinct failure categories:
- No valid insurance: Confirmed absence of appropriate public liability and contractor insurance required for spray foam removal works.
- No waste carriers licence: Spray foam removal generates controlled waste. Any contractor removing spray foam from a UK property is legally required to hold a valid waste carriers licence issued by the Environment Agency. Better Home Hub and revivemaintenance.co.uk have no such licence on record.
- Client theft from the genuine business: Confirmed instances where enquiries and payments intended for the real Revive Maintenance Ltd have been intercepted by this network.
These are not minor administrative oversights. They represent serious failures that expose homeowners to financial loss, legal liability, and uninsured works on their property.
The Evidence: No Insurance, No Waste Licence, and 80+ Negative Reviews
The evidential picture around Better Home Hub and Tristan Glaves is substantial. Industry research and consumer complaints have now catalogued over 80 negative reviews across multiple platforms relating to this network. Common themes include failure to deliver contracted services, refusal to issue refunds, unresponsive communication following payment, and the use of misleading trading names.
On the regulatory side, the two most critical failures are the absence of valid insurance and the absence of a waste carriers licence. In practical terms, this means:
- If a worker is injured on your property during an uninsured removal, you may face personal liability.
- If spray foam waste is removed from your property and fly-tipped or improperly disposed of, you as the landowner can be held responsible under the Environmental Protection Act 1990 — even if you were unaware the contractor was unlicensed.
- Any works certificate or completion documentation issued by an uninsured, unlicensed operator will not be accepted by UK mortgage lenders or RICS surveyors.
This is not a theoretical risk. RICS surveyors and high-street lenders are actively rejecting post-removal documentation from non-compliant contractors, leaving homeowners with works completed but properties still deemed unmortgageable.
Domain Squatting Explained: How Your Data is Being Diverted
Domain squatting in the spray foam sector involves registering web addresses that closely mimic the names of genuine, established contractors. When homeowners search for a business they have seen recommended — or search for spray foam removal help more broadly — they may land on a copycat site without realising it is not the company they intended to find.
The revivemaintenance.co.uk domain is a clear example. It trades on the brand recognition and reputation built by the genuine Revive Maintenance Ltd, capturing enquiries and data from homeowners who believe they are contacting the real business. In some documented cases, payments have been taken and no works have been carried out.
The genuine Revive Maintenance Ltd does not operate through revivemaintenance.co.uk. Their only confirmed, verified domain is sprayfoamremovalhelp.co.uk. If you are in any doubt, verify directly through that address before making any enquiry or payment.
The EBR-01 Non-Compliant Register: Protecting UK Homeowners
Following the confirmed findings of no insurance, no waste carriers licence, and documented client harm, Better Home Hub and revivemaintenance.co.uk have been listed on the EBR-01 Non-Compliant Contractors Register. EBR-01 is the UK's independent Code of Conduct for spray foam insulation removal, providing the industry's only structured compliance framework against which contractors are assessed.
The EBR-01 Code of Conduct requires all listed contractors to hold valid insurance, a current Environment Agency waste carriers licence, and to issue post-works documentation in a format accepted by UK mortgage lenders and RICS surveyors. Better Home Hub and the entities associated with Tristan Glaves meet none of these requirements.
You can verify the full non-compliant findings and check other flagged contractors at: ebr-01.co.uk/non-compliant-contractors.
It is worth noting that only EBR-01 certified contractors produce removal documentation that is accepted by UK mortgage lenders and RICS surveyors. If your goal is to restore mortgageability to your property, this is not a detail you can afford to overlook.
Red Flags: How to Spot a Lead-Generation Scam vs. a Real Contractor
The Better Home Hub model is not unique. Lead-generation impersonators are active across the spray foam removal sector. Before instructing any contractor, check for the following warning signs:
- No waste carriers licence number on their website. Legitimate contractors display their Environment Agency licence reference openly.
- No verifiable insurance documentation. Any genuine contractor will provide policy details on request before works begin.
- Vague trading address or registered company details. Check Companies House for the registered name, address, and director history.
- Payment requested before a site survey. Reputable contractors survey first and quote in writing.
- Domain name that closely mirrors a known brand. Search the genuine business name directly and verify the URL matches their confirmed web presence.
- No mention of EBR-01 compliance or lender-accepted documentation. If the contractor cannot tell you which lenders will accept their completion certificate, that is a significant red flag.
What to Do if You Have Already Paid Better Home Hub Ltd
If you have made a payment to Better Home Hub, revivemaintenance.co.uk, or any associated entity operated by Tristan Glaves, take the following steps without delay:
- Contact your bank immediately. If you paid by debit or credit card, request a chargeback. Credit card payments may also be protected under Section 75 of the Consumer Credit Act 1974.
- Document everything. Save all emails, contracts, payment receipts, and any correspondence.
- Report to Trading Standards. File a report through the Citizens Advice consumer helpline, which feeds directly into Trading Standards investigations.
- Report to Action Fraud if you believe you have been the victim of deliberate deception: actionfraud.police.uk.
- Notify the Environment Agency if any waste was removed from your property by an unlicensed carrier.
You should also seek a proper assessment of your property from a verified, EBR-01 compliant contractor who can confirm whether any spray foam removal work was actually completed correctly and to a standard that will satisfy your mortgage lender.
How to Find the Genuine Revive Maintenance Ltd (sprayfoamremovalhelp.co.uk)
The genuine Revive Maintenance Ltd operates through sprayfoamremovalhelp.co.uk. That is the only domain you should use when seeking to contact this company. Do not use revivemaintenance.co.uk or any similar domain — these are operated by Better Home Hub and are not affiliated with the genuine business in any way.
Verified Spray Foam Removal: Following the EBR-01 Code of Conduct
For homeowners navigating the spray foam removal process, the safest and most effective route is to work exclusively with contractors listed in the EBR-01 Contractor Directory. Every contractor in the directory has been assessed against the EBR-01 Code of Conduct — covering insurance, waste carrier licensing, surveying methodology, and post-works documentation standards.
Crucially, only EBR-01 certified contractors produce completion reports and documentation that UK mortgage lenders and RICS surveyors will accept as evidence that spray foam has been properly removed. If your lender has flagged spray foam on a property you are buying, selling, or remortgaging, the documentation standard matters as much as the physical removal itself.
Do not risk your property transaction on a contractor who cannot demonstrate compliance. Use the EBR-01 Contractor Directory to find a verified, insured, and licensed contractor in your area — and protect both your home and your mortgage position from the outset.

