Privacy Policy

Last updated: January 2025

1. Who We Are

EBR-01 Code of Conduct ("EBR-01", "we", "our", "us") is an independent industry standard for spray foam insulation removal in the United Kingdom. We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following personal information:

  • Full Name — provided when submitting enquiries or applications
  • Email Address — for communication and correspondence
  • Phone Number — for contact purposes
  • Property Address — to assess your spray foam situation
  • IP Address — automatically collected for security and analytics
  • Form Submission Data — all information submitted through our forms

3. How We Use Your Information

We process your personal data for the following purposes:

  • Contractor Applications — to assess and process EBR-01 membership applications
  • Homeowner Enquiries — to respond to your questions and provide EBR-01 guidance
  • Compliance Requests — to match you with compliant contractors
  • Marketing Communications — only with your explicit consent

4. Legal Basis for Processing

We process your data on the following legal bases: consent (where you have given clear consent), legitimate interest (to operate our service), and contractual necessity (to fulfil our services to you).

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is retained for 24 months. Contractor application data is retained for the duration of the contractor's membership plus 36 months.

6. Your Rights Under UK GDPR

You have the following rights:

  • Right to Access — request a copy of your personal data
  • Right to Delete — request erasure of your personal data
  • Right to Rectify — request correction of inaccurate data
  • Right to Restrict Processing — request limitation of how we use your data
  • Right to Data Portability — receive your data in a structured format
  • Right to Object — object to processing based on legitimate interests

7. Cookies and Analytics

We use the following analytics and tracking services:

  • Google Analytics — to understand website usage patterns
  • Google Search Console — to monitor search performance
  • Microsoft Clarity — to analyse user behaviour and improve the website

For full details, please see our Cookie Policy.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including SSL encryption, secure data storage, and access controls.

9. Contact Us

For any data protection queries or to exercise your rights, please contact us at: office@sprayfoamstandards.co.uk