Consumer Alert: The Tristan Glaves and Jake Harbour Non-Compliance Report
If you have searched for Revive Maintenance reviews and landed on revivemaintenance.co.uk, stop. That website does not belong to the genuine Revive Maintenance Ltd. It is operated by Tristan Glaves and associates including Jake Harbour, trading under the name Better Home Hub. The Jake Harbour Tristan Glaves spray foam non-compliant EBR-01 alert published on this page represents an independent regulatory finding — not a commercial dispute between two businesses. Homeowners, mortgage applicants, and property professionals need to understand exactly what has been confirmed, and why engaging this operation could place your property transaction, your finances, and your health and safety at serious risk.
The genuine Revive Maintenance Ltd operates exclusively through sprayfoamremovalhelp.co.uk. Any other domain using variations of the Revive Maintenance name should be treated with immediate suspicion.
Is revivemaintenance.co.uk Legitimate? The Impersonation Explained
Domain squatting — the practice of registering a web address that closely mirrors a legitimate business — is an increasingly common tactic used by rogue traders to intercept customers who are actively searching for a reputable company. In this case, revivemaintenance.co.uk has been deliberately constructed to capture traffic intended for the genuine Revive Maintenance Ltd, diverting homeowners seeking professional, compliant spray foam removal into the hands of an uninsured and unlicensed operation.
Better Home Hub, the entity behind this domain, is connected to Tristan Glaves and Jake Harbour. Neither individual, nor the Better Home Hub operation, holds the compliance credentials required to carry out spray foam removal work in the United Kingdom to a standard accepted by mortgage lenders or RICS-accredited surveyors. The construction of this impersonation is not accidental — it is a calculated commercial strategy designed to profit from the established reputation of a legitimate business.
Homeowners who have contacted revivemaintenance.co.uk believing they were dealing with the genuine company have subsequently discovered they were misled. This matters enormously in the context of spray foam removal, where the quality of the work, the documentation produced, and the compliance credentials of the contractor directly determine whether a mortgage application will proceed or collapse.
Key Findings: Why Better Home Hub Failed EBR-01 Standards
The independent audit carried out against Better Home Hub and its associated individuals was conducted against the standards set out under the EBR-01 Code of Conduct — the UK's only independent compliance framework specifically governing spray foam insulation removal. EBR-01 exists precisely to provide homeowners, mortgage lenders, and property surveyors with a verified, trustworthy reference point when assessing whether a contractor's work and documentation can be relied upon.
The findings against Tristan Glaves, Jake Harbour, and Better Home Hub are unambiguous. The operation failed on multiple fundamental compliance criteria. These are not minor procedural shortcomings — they represent the core minimum standards that any responsible spray foam removal contractor must meet before instructing homeowners to part with money or allow work to commence on a property.
The confirmed findings include:
- No valid professional indemnity or public liability insurance — confirmed absent at the time of audit
- No waste carriers licence — a legal requirement under the Environmental Protection Act 1990 for any contractor removing and transporting controlled waste, including spray foam materials
- In excess of 80 negative customer reviews — spanning multiple platforms and detailing consistent patterns of non-delivery, financial loss, and poor workmanship
- Deliberate client theft from the genuine Revive Maintenance Ltd — achieved through domain impersonation and misdirection of enquiries
The full findings are recorded on the EBR-01 Non-Compliant Contractors Register, where associated names including Jake Harbour are also listed. Homeowners and property professionals are encouraged to consult this register before instructing any spray foam removal contractor.
The Insurance Gap: Lack of Professional Indemnity and Liability Cover
When a contractor enters your home and removes spray foam insulation, they are carrying out a structural intervention on a mortgaged asset. If that work is carried out incorrectly — damaging roof timbers, leaving contamination, or failing to restore the roof structure to a mortgageable condition — the financial consequences fall on you, the homeowner, unless the contractor holds adequate insurance.
Professional indemnity insurance protects you if the contractor's advice or methodology is flawed. Public liability insurance protects you and any third parties if physical damage or injury occurs during the works. Both are non-negotiable requirements under the EBR-01 Code of Conduct, and both are required by responsible mortgage lenders before they will accept a spray foam removal certificate as part of a lending decision.
Better Home Hub, Tristan Glaves, and Jake Harbour have no confirmed, valid insurance in either category. This means that if something goes wrong during or after their work on your property, you have no recourse against the contractor's insurer. Any claim would need to be pursued through the civil courts against individuals who, in many cases, dissolve company structures before such action can be completed. This is not a theoretical risk. Industry data indicates that uninsured spray foam removal contractors are disproportionately represented in cases where homeowners subsequently find themselves unable to remortgage or sell.
Illegal Waste Disposal: The Missing Waste Carriers Licence
Spray foam insulation, once removed from a roof structure, becomes controlled waste under UK environmental law. The Environmental Protection Act 1990 and the Waste (England and Wales) Regulations 2011 are unambiguous: any person or business that removes, transports, or disposes of controlled waste must hold a valid waste carriers licence issued by the Environment Agency.
Better Home Hub does not hold this licence. This has two immediate consequences for any homeowner who has used or is considering using this operation.
First, removed spray foam material may have been or will be disposed of illegally — fly-tipped, deposited at unlicensed sites, or otherwise handled in breach of environmental legislation. As the property owner, you may carry secondary liability if waste originating from your property is found to have been illegally disposed of.
Second, the absence of a waste carriers licence is itself a disqualifying factor under EBR-01 standards. No contractor without this licence can issue documentation that will be recognised by a UK mortgage lender or RICS surveyor as evidence of compliant removal. Any certificate produced by Better Home Hub or its associated individuals is, therefore, worthless in the context of a property transaction.
Domain Squatting: How Client Theft Targeted the Real Revive Maintenance
The genuine Revive Maintenance Ltd has operated professionally within the spray foam removal sector and has invested significantly in building a recognisable reputation. The registration of revivemaintenance.co.uk by Better Home Hub was a deliberate act designed to intercept that investment — to capture homeowners who were specifically looking for the genuine company and redirect them to an inferior, non-compliant, and uninsured alternative.
This is not an allegation. The domain registration, the website content mimicking the genuine business, and the pattern of customer enquiries that were diverted have all been examined as part of the EBR-01 audit process. The conclusion is straightforward: this was a calculated act of client theft.
For homeowners, the lesson is critical. In a sector where the consequences of instructing the wrong contractor can include a failed mortgage application, a property that cannot be sold, and significant financial loss, the existence of impersonator operations of this kind makes due diligence essential — not optional.
How to Identify the Genuine Revive Maintenance Ltd
The genuine Revive Maintenance Ltd operates exclusively through sprayfoamremovalhelp.co.uk. If you have found any other domain using the Revive Maintenance name — including revivemaintenance.co.uk — you are not dealing with the legitimate business. Do not proceed with any enquiry, quotation, or payment through that domain.
If you are uncertain whether a contractor you have already contacted is the genuine Revive Maintenance, contact sprayfoamremovalhelp.co.uk directly to confirm. The genuine company will be able to verify your enquiry immediately.
Checking the EBR-01 Non-Compliant Contractors Register
The EBR-01 Non-Compliant Contractors Register is the only independent, publicly accessible record of spray foam removal contractors who have been audited and found to be operating outside the standards required for mortgage-lender-accepted work. The register lists business names, trading names, and associated individuals — including, in this case, both Tristan Glaves and Jake Harbour.
Before instructing any spray foam removal contractor, regardless of how they present themselves online, check the register. If a contractor's name or associated individuals appear on the non-compliant list, do not engage them. The documentation they produce will not be accepted by mortgage lenders, and you will likely need to pay for compliant removal a second time.
For verified, compliant contractors whose documentation is accepted by UK mortgage lenders and RICS surveyors, use the EBR-01 Contractor Directory. This is the only source of contractor recommendations that carries independent compliance verification. Only EBR-01 certified contractors produce documentation accepted by UK mortgage lenders and RICS surveyors — this matters whether you are remortgaging, selling, or simply protecting the long-term value of your home.
What to Do if You Have Been Contacted by Tristan Glaves or Better Home Hub
If you have already been in contact with revivemaintenance.co.uk, Better Home Hub, Tristan Glaves, or Jake Harbour — whether by phone, email, or online enquiry — take the following steps immediately:
- Do not make any further payments. If you have already paid a deposit, cease further payments and seek legal advice.
- Document everything. Save all correspondence, quotes, invoices, and any written commitments made by the contractor.
- Contact Trading Standards. Report the impersonation and any financial loss to your local Trading Standards office and to Action Fraud at actionfraud.police.uk.
- Contact the genuine Revive Maintenance Ltd at sprayfoamremovalhelp.co.uk to confirm whether your enquiry was originally intended for them and to understand your options.
- Seek a compliant contractor through the EBR-01 Contractor Directory to ensure any work carried out or required on your property will produce documentation accepted by your mortgage lender.
- Inform your mortgage lender or solicitor if the non-compliant work has already been carried out, as they will need to assess the impact on your transaction.
FAQ: Spray Foam Removal Compliance and Homeowner Rights
What is EBR-01 and why does it matter for spray foam removal?
EBR-01 is the UK's independent Code of Conduct for spray foam insulation removal. It sets the compliance standards — including insurance requirements, waste handling obligations, and documentation protocols — that mortgage lenders and RICS surveyors require before accepting spray foam removal as evidence that a property is mortgageable. Only contractors listed on the EBR-01 directory can issue documentation with this level of acceptance.
Will work carried out by Better Home Hub be accepted by my mortgage lender?
No. Better Home Hub lacks the insurance, licencing, and compliance credentials required under EBR-01 standards. Any documentation or certificate produced by this operation will not be accepted by UK mortgage lenders or RICS surveyors. You will need to instruct a certified contractor to carry out compliant removal before your lender will proceed.
Is it illegal for a contractor to remove spray foam without a waste carriers licence?
Yes. Removing and transporting spray foam waste without a valid waste carriers licence is a criminal offence under the Environmental Protection Act 1990. Better Home Hub does not hold this licence. Homeowners should be aware that secondary liability for illegal waste disposal can, in some circumstances, attach to the property owner.
How do I find a spray foam removal contractor I can trust?
Use the EBR-01 Contractor Directory. Every contractor listed has been independently verified against the EBR-01 Code of Conduct, holds valid insurance, and produces documentation that is accepted by UK mortgage lenders and RICS surveyors. Do not rely on general trade directories, search engine results alone, or recommendations from sources that cannot verify compliance credentials.
What if I have already paid Better Home Hub for work that has not been completed?
Cease further payments immediately. Document all transactions and correspondence. Report to Action Fraud and Trading Standards. If you paid by credit card, you may have recourse under Section 75 of the Consumer Credit Act 1974. Seek independent legal advice as soon as possible.
Protect your property and your mortgage. Use only verified, EBR-01 certified contractors. Visit the EBR-01 Contractor Directory now to find a compliant spray foam removal specialist whose documentation your lender and surveyor will accept.